Returns and Exchanges

It was love at first sight, but now you are not so sure. Find out how to make a return or exchange.

Our Return & Exchange Policy

Having second thoughts? Don’t worry! Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 30 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: but exchanges must be done at one of our stores.

  • Items must be in their original condition and contain all original packaging, instructions and paperwork. Watches must be returned with all links.

  • If you return a sized-to-order ring, we will refund the sizing fee once we process your return.

  • Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards*,jewelry that has been engraved or altered/modified beyond sizing and protection plan replacement merchandise.

  • Merchandise purchased using Progressive Leasing cannot be exchanged.

  • All refunds are credited to the same tender as the original purchase.

    • Credit and Debit Cards - The same account will be credited.

    • Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.

    • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.

    • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).

    • Trade-Ins - You will receive either your original trade-in or similar merchandise.

    • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease.

  • For Online Orders: We will credit your original payment method, excluding delivery charges.

    • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.

  • All shipped returns MUST include the Packing Slip and all original documents received with your order

  • All returns will be inspected by our Quality Assurance team before a refund is issued.